Titanic Suites | What is Call Answering?

What is Call Answering?

Your business can lose a lot of custom simply by missing calls. A BT survey indicates that 85% of callers will not call back if their call is not answered by a business the first time they ring. This can greatly impact your business in a negative way. Titanic Suites call answering service will not only ensure you are not losing out on any business calls but our bespoke service is completely tailored to your business needs.

How Call Answering Works

Call Answering or Call Management is a service that Titanic Suites provides for your business which allows you to work in a distraction-free environment so that you can get the best out of your working day. Our professional staff at Titanic Suites handle all your calls for you as we act as a trusted colleague. We practice confidentiality and client trust, so there is no need to feel that you are compromising on work efficacy.

Features of Titanic Suites Call Answering Services

Titanic Suites Call Answering service is designed to make your business day easier for you. By allowing us to enhance our team alongside yours, together we create a seemingly, stress-free service for both your business and it’s clients.

These features of Titanic Suites Call Answering services will ensure your business day is that little bit less stressful:

  • Auto Attendant - This allows your callers to make selections in regards to sub menus.For example, press 1 to speak to sales etc. This also allows you to have a bespoke schedule, this feature can allow calls to be forwarded to your mobile or another number after a specified time. You can have lunch hours only or if you are attending a meeting, diverted to our reception etc. so you don’t miss calls.

  • Ring back music for advertising - We can now offer a fantastic advertising platform for your business. You can now have an advertising message stating your services and any offers you are running, while your caller is waiting on their call being answered.

  • On the go App - This app gives you many features. This can now allow you to call out from your mobile on the app from your landline number. You can also transfer calls and work anywhere. This allows you to bring your office with you! The app also allows you to do call conferencing from your mobile. You can also access your voicemails and call log.

  • Personalised voicemail message - We can pre record your voicemail message so it is specific to your company.

  • Voicemail messages via email - Any messages left after hours can now be forwarded to your email as an attachment.

  • Call management opening hours - 8.30am - 9.00pm Monday - Friday and 9am - 4pm on the weekends. Make sure you aren't missing those vital calls.

  • Geo and Non Geo Numbers - We can get you a number from anywhere in the world or freephone numbers etc.

If you would like to find out more about Titanic Suites Call Answering Service, please contact us today.