Is the demand for the housing market taking its toll on your customer service?

As we all know, the housing market is absolutely crazy at the minute, only a limited number of viewings are offered for most properties. With house prices rising by 10.6% in the last year, we can see why it's so busy but how is this effecting estate agent’s ability to provide their best customer service to clients? Missing calls for possible viewings, enquiries, bids and valuations can be detrimental to your agency.

What happens if your staff are too busy to answer enquiry calls that actually make your business money? They will call one of your competitors. We’ve noticed a huge increase in calls from our current estate agent clients which shows they’re too busy to answer the phones.

How can we help your office?

A call answering service can help your office by relieving pressure from the team that are currently answering calls. By setting up a simple call forward, your calls can be forwarded to your call answering provider to answer any overflow calls your team aren’t able to answer. You can also have the call forward switched on at certain times to cover breaks or holidays for your current team. This helps streamline messages so your team can prioritise their workload.

How does it work?

Your call answering provider can take enquiries for properties and retrieve all contact details from the caller so you can upload to your system. This means your reception team can arrange viewings accordingly in a timely manner for each property. For callers wishing to have a valuation completed on their house, we can also take their address and any other personal information you require. If the caller is wishing to speak to a specific person, the Titanic Suites call answering service can transfer the calls to your team members.

How much does it cost?

Call Answering services can range from as little as a few pounds a month to thousands. This completely depends on the volume of calls and how busy your agency is!

Here at Titanic Suites, we work this out based on minutes, so we charge for the number of minutes our team are on your calls. This can work out much cheaper for most agencies as you’re saving money during quiet times. Our packages start at £15 per month on our pay as you go package, then we work up to packages with 100 inclusive minutes which only costs £95 per month. For any bespoke packages with larger minutes, all you need to do is give us a call for pricing.

Will my callers know we use a call answering service?

No! Not with the Titanic Suites call answering service. We operate on an extremely strict confidentiality and GDPR policy with all of our calls. We act solely as a member of your team, we would use your website to familiarise the team with the properties you have listed, we would learn the names of your other team members so callers usually don’t suspect that it is a call answering service. That is one thing that is very unique about Titanic Suites, our team really get to know your company and callers.

To learn more about our packages or if you have any questions, take a look at our website or contact Gary on Gstrain@titanic-suites.com